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FAQs

Can't find the answer?  Contact us today for assistance!  We are here to help!

What size tables do you have?

Our standard farmhouse and trestle tables measure 8 foot long by 40 inches wide.  We also have a farmhouse sweetheart table that is 5 foot long by 40 inch wide.  

How far apart should I figure table spacing?


The ideal row space between tables in general as per hospitality guidelines is 52”.  This gives an average of 18 inches between the chair and the table with guests seated, and then an average of 16 inches between chairs as a walkway.  Again, this is based on hospitality guidelines to help in planning.  Venue space availability may vary.  

Do you have seating for indoor/outdoor ceremonies, and do you set up your rentals?


Yes, we have White Country Benches and Rustic Benches as well as White Padded Chairs available for ceremonies, receptions, parties, and other events.  

Do you have a minimum order?

Yes, our minimum order is $200.00 in our service area not including delivery/pickup/set-up charges.  Our service area is based on the distance of 2 hours of our location, Carlinville, IL.  Out of service area delivery may be available.  Contact us today for out of service area minimum requirement.


What area do you rent your furniture?


We deliver throughout Southern and Central Illinois, St, Louis and surrounding areas approximately 2 hours from our location of Carlinville, IL.  

Out of service area delivery may be available upon request.  Contact us today for minimum requirement and complete estimate.


Can we pick up our rental items ourselves?


Sorry, no self -pickup at this time.  Our tables and benches are specialty products that require delicate handling and a unique assembly process.  Our trained staff provide delivery and pickup of all of our rental items to your venue.  

Can I see the furniture in person?


We are more than happy to accommodate your request to preview our furniture.  Please contact us and we will set up a time for you to meet with us in Carlinville IL.

How do I make a reservation?


Rental furniture is reserved on a first-come, first served-basis, subject to product availability.  Once you have a date in mind, reserve your rental items by submitting our Estimate Request form on the Contact Us page.  We will verify availability and answer any questions you may have and send an estimate.  Once we have your approval, we will e-mail our Rental Agreement for you to check over, sign and return along with your 50% deposit to reserve your items.  


When will you deliver and pick up the furniture?

We will work with you on what the best date and time will be to deliver and pick up the furniture.  As the event gets closer, we will contact you to verify the time still works for you and finalize the delivery and pickup plan. 


Will I be charged the full amount if I end up not using all or some of the rental items?

Rental items are charged for the time out on reservation, not for use.  No refunds will be given for items not used during your event.

Will I be charged an additional day if you deliver Friday morning for our Saturday evening event?

All rental charges are assessed as a charge per day/24hr event period at Country Event Rental LLC’s discretion. 
Weekend rentals:  We will do our best to deliver and pickup our rentals in a time frame that will work with your schedule.  We understand that our tables, etc., must be in place in advance for decor and place settings.  Likewise, time will be needed to clear table decoration/place setting and wipe down tables according to standards listed in our contract.  For most Saturday evening events, items are delivered Friday or Saturday morning and picked up Sunday afternoon or Monday morning as long as items remain protected and secure.  (See customer responsibility section for details.)

Is there an additional rental charge for multiple day events?

Events lasting more than one day will be charged at a discounted rate for additional days.  Just give us details about your event and we will give you an estimate based on your needs.

Policies

Product Availability 

Rental furniture is reserved on a first-come, first served-basis, subject to availability. 


Pricing

Pricing subject to change at any time without notice.  All rental pricing as quoted is non-negotiable. 


Delivery Location, Standard vs Non-Standard Delivery

Standard Delivery

Standard delivery charges will be incurred for ground/parking level, non-parking garage, long truck/trailer combo accessible with level wheel cart rolling surface within 100 feet from our truck/trailer combo to venue.  Venue should have at least a 48-inch wide access door with no step or stairs. 


Non-Standard Delivery

Many non-standard deliveries require intensive labor and/or additional resources for which Country Event Rental LLC staff will have to properly prepare for.  Most of the time, we can work around small obstacles to deliver your items.  We just need to know what obstacles we may be up against, so we can arrive properly equipped and staffed for your delivery.  Extra delivery and pickup charges may apply.  Non-standard delivery would include but is not limited to a step or set of stairs, entry door narrower than 48 inches, rough terrain/hills or uneven surfaces, elevators, any floor other than ground/parking level, sharp turns or narrow hallways, or any unusual obstacles to navigate.  In extreme cases, our large items may not even fit in small elevators or narrow hallways with tight turns.  If we find a non-standard venue upon arrival, it could delay delivery until proper assistance and resources can be obtained and additional fees will be charged to the credit card on file.

Space Efficiency & Table Placement

If aligning 8 foot banquet tables end to end, some planners add 1 chair for each "joint" on each side.   Country Event Rentals, LLC does not recommend this on our farmhouse tables due to the outboard legs making it very uncomfortable for guest at that placement. 

   

Deposit and Rental Agreement

A deposit of at least 50% (non-refundable) deposit of your total order is due upon reserving items for specific date and signed rental agreement.  Your event date and items are not guaranteed until your signed rental agreement and deposit is received by Country Event Rentals, LLC.  A rental agreement with all terms and conditions along with items reserved, dates of event and estimated time of delivery and pickup must be signed, dated and returned to Country Event Rentals, LLC, as a legal contract for all agreed upon reservations to be validated.  Please provide name and phone number of at least one or two additional “backup” contacts that we may reach in case we need to communicate details/clarification and cannot reach customer. 

Final Payment

Final order balance is due to be paid in full two weeks prior to event for delivery to take place and is non-refundable. 


Payment Options, Credit Card on File

We accept check, money order, credit card/PayPal/Venmo or cash as payment.  If paying in cash, let us know so we can provide details for dropping off payment and get receipt.  Please do not send cash in the mail.  A credit card must be provided at time of deposit and rental agreement to be placed on file with Country Event Rentals, LLC, in case addition charges are incurred, such as, but not limited to, damage/missing items.  If sending check or money order, please make it out to Country Event Rentals, LLC, and send to following mailing address.

Country Event Rentals, LLC

800 South Locust St.

Carlinville, IL 62626


Returned Checks

If a check is submitted that does not clear, a returned check fee of $30.00 will be added to the rental balance.  Alternate payment arrangements must be made ASAP in order for the terms of the rental agreement to remain valid.

Non-payment/breach of contract 

No services will be rendered, delivered or available if payment is not received in full by the specified time per the rental agreement.  Deposit is due 5 days after contract is signed.  Final payment is due two weeks prior to event for delivery to take place.  If payment is not received or we have not been contacted for alternate arrangements, we will consider the contract null and void, and the rental items will be placed back on available for another client to reserve.  Any payments that have been received prior to breach of contract are non-refundable.

Order Changes

Orders are guaranteed for quantities specified and agreed upon at the time of signed contract.  Items added afterwards will be subject to availability.  Items can be removed afterwards but the deposit is non-refundable.  Final payment of any items is non-refundable after two weeks prior to delivery.  

Cancellations/Rescheduling

Any deposit made to reserve items is non-refundable regardless of the circumstances.  Final payment of items is non-refundable after two weeks prior to delivery regardless of the circumstances.  If cancellation does occur, a credit for the amount paid will be put on file in the customer’s name on service agreement valid for one year from cancelation date.  If rescheduling, we will do our best to assist in accomidating for a new date as long as rental items are available.  We cannot guarantee availability of any rentals for alternate dates until verified and contract has been amended.

Delivery to Venue

Country Event Rentals, LLC, will deliver all rented items to your venue at agreed upon date and time.  (Delivery and set up fee will apply)  Sorry, no self-pickup for any rental items at this time.  Rental items will be unloaded and assembled on location.   The customer or other responsible adult (21 years or older) must be present upon delivery to accept rentals in agreement, thereby taking responsibility of all items in their possession.    

Delivery Fee

Standard delivery cost is based on size of your order, distance and specific delivery details.  Non-standard delivery is estimated, based on specific details.  See standard vs non-standard delivery details for clarification.


Holiday Delivery and or Pickup

Additional fees apply for delivery and or pickup on the following holidays.  If one of the holidays falls on a weekend and is observed on either a Monday or Friday, additional fees will also apply on the observed day.

  • New Year's Day

  • Memorial Day

  • 4th of July

  • Labor Day


Closed for Holiday

We are closed on Thanksgiving Day, Christmas Day, Easter.

Customer Responsibility

Customer assumes full responsibility of all rental items in their possession.  All rental items must be used and kept indoors and in a secure location until pick-up unless outdoor arrangements are made.


Weather Related Issues/Refunds

Country Event Rentals, LLC does not issue refunds under any circumstances beyond the policies set forth above under Cancellations/Rescheduling.  The customer/client assumes all risks and hardships involved in weather related issues that may impact an event.  It is the customers responsibility to have alternative plans in place if inclement weather does create an issue.  Country Event Rentals, LLC is not responsible for revising an event designation.  If you decide on an alternate delivery/set up location, please contact Country Event Rentals, LLC ASAP so we can plan accordingly.  Additional charges may apply.  

Rental items at outdoor/uncovered and or unsecured event locations must be picked up by Country Event Rentals, LLC at arranged time right after the event to insure the protection of property from theft, vandalism and the elements.  Delivery and pick up during severe weather (ie. storms, high winds, hail ect.) may delay drop off time or be picked up ASAP to avoid property damage.  These circumstances will be communicated directly with the customer on a case by case basis.  Country Event Rentals, LLC, reserves the exclusive right to delay deliver and/or not place rental items outdoors during or if inclement weather is imminent.  The determination of forecasted rain is 50% or greater for the area predicted by Weather.com.  For outdoor events, Country Event Rentals, LLC, strongly recommends having a backup indoor venue location of some kind in case of bad weather. 

Rental Item Relocation 

If for any reason rental items need to be relocated to any other physical location other than the exact place Country Event Rental, LLC, staff delivered, we must be notified immediately, and arrangements made for us to relocate them.  Our designer furniture requires special care by our trained staff to break down, transport, store and assemble to prevent damage.

Rental Pick-Up/Table Clearing and Wipe Down

Rental items must be cleared of all table decorations, eatery, glassware etc.  Tables must be wiped down with a mild soap and water to a reasonable degree by customer to be ready for pick-up unless table cleaning option was included in the agreement under cleaning fee.  All rental items will be picked up by Country Event Rentals, LLC at the agreed upon date and time in the rental agreement.

Table Break Down

Please do not break down tables, stack or place on their side.  We appreciate your efforts in assisting us, however, special care must be taken to break down tables properly and stack flat and in the proper orientation.  Table frames and tops must NOT be stored on their side to avoid excessive wear and tear.


Pick-Up Availability

All rental items must be accessible for pick-up on pre-arranged date and time.  At least a two-hour block of time minimum will be needed for Country Event Rental, LLC staff to collect and load all rental items.     If items are not available or accessible upon pick-up, Customer will be charged additional days rental for each additional 24-hr. period beyond agreement date.   If for any reason our equipment is still not accessible for pick up after 2 days, all missing items will be considered stolen and will be reported to local authorities as such.  All steps necessary will be taken to recover equipment as well as cumulative days rental, full replacement cost of all items as well as loss of business due from missing items.


Damaged/Missing Items

All Country Event Rentals LLC property shall be used in the proper manner that it was built and intended for while in the client’s possession.   This includes no standing or sitting on tables at any time.  Customer assumes full responsibility of all rental items in their possession and agrees to pay full replacement cost as well as loss of business for missing or damaged items.

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