FAQs

Product Availability 

Rental furniture is reserved on a first-come, first-served basis, subject to availability.   

 

Pricing

Pricing subject to change at any time without notice.  All rental pricing as quoted is non-negotiable. 

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Payment and Rental Agreement Terms

A non-refundable retainer of at least 50% of the total invoice is due at the time of booking along with a signed rental agreement to secure your items under reservation.  Event date and items are not guaranteed until signed rental agreement and deposit is received by Country Event Rentals, LLC.  Any remaining balance is due in full no later than two weeks prior to the event to ensure delivery. All payments are non-refundable in accordance with the Cancellations/Rescheduling guidelines below.

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Accepted Payment Methods

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Credit Card: A secure payment link can be provided.  All major credit cards are accepted.

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Check: Accepted by prior arrangement only. Mailed checks may require an earlier payment deadline to ensure timely delivery.

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Checks payable to and mailed to:
Country Event Rentals, LLC
800 S. Locust St.
Carlinville, IL 62626

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Cash: Must be arranged in advance. For security reasons, cash should not be sent through the mail.

 

Late or Non-Payment (Breach of Contract)

No services will be rendered or delivered if payment is not received in full by the dates specified in the Rental & Service Agreement Terms and Conditions.  The non-refundable retainer is due within five (5) days of signing the contract, and the final payment is due no later than two weeks prior to the event to ensure delivery.

If payment is not received, or if alternate arrangements are not communicated to Country Event Rentals, LLC, this agreement will be considered null and void, and the rental items may be made available to other clients.  Any payments received prior to a breach of contract are non-refundable.

 

Returned Checks

If a check is returned for insufficient funds or other reasons, a $30.00 fee will be added to the rental balance. Alternate payment arrangements must be made promptly to keep the rental agreement valid.

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Client Responsibility  

From the time your rentals are delivered until they are picked up, you are responsible for their care, supervision, and safekeeping. This includes ensuring items are used appropriately by guests, vendors, or anyone else at your event.

Please help protect all rental items from damage, loss, theft, misuse, weather exposure, and unsafe conditions. The client is responsible for any damaged, lost, or missing items.

Our rental items must not be altered, modified, or used in ways they were not designed for (such as standing on rentals). The client assumes responsibility for any personal injury or property damage related to the use or placement of rental items during the rental period.

Country Event Rentals, LLC is not responsible for items that are left unattended or unsecured at the event location.

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Important Legal Notice: Full terms, including disclaimers and liability releases, are included in our rental agreement. A copy of the full agreement is available upon request.

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​​​Delivery to Venue

Country Event Rentals, LLC will deliver rental items to the venue/location on the date specified in the rental contract. Our staff will unload and assemble rentals in the setup area provided by you or a designated representative. Country Event Staff are responsible for setting up our rental items only and do not handle additional decor or accessories.  An adult (18 years or older) must be present at the time of delivery to accept items. 

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​Important Handling Instructions
Please do not break down/fold, stack, or place rentals on their sides. While we appreciate your assistance, our products require special care during breakdown and storage to avoid excessive wear or damage.

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Candles, Fire, Overspray, or Adhesives Clause

Open candles without proper wax and flame protection or enclosed containers are prohibited on our tables. The use of tape, adhesives, staples, nails, screws, drilling, cutting, painting, overspray, wallpaper/contact paper, or any method that affixes décor to rental items is not permitted unless prior written approval is granted.

Any activity, material, or décor not specifically approved that may cause damage, staining, residue, burns, odors, or excessive wear to rental items is prohibited. The client will be responsible for repair, cleaning, or full replacement costs resulting from prohibited or damaging use.

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Rental Clearing and Wipe Down

Before our team arrives for pickup, please remove all place settings, décor, and trash from the rental items. Our team wipes down all tables, benches, and chairs during pickup; however, if items are excessively dirty or have food, spills, or debris left on them, additional cleaning fees may apply. Clients are welcome to gently wipe items with mild dish soap and water if needed to help avoid additional charges.

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Rental Pickup

Country Event staff will return on the pre-arranged date to disassemble and remove rentals. All items, including place settings, decor, and trash, must be removed from rental items before staff arrival to avoid additional charges.  To prevent loss, damage, or theft, all items must be kept in a secure location until pickup by Country Event Staff. 

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Order Changes/Refund Policy

Orders are guaranteed for the quantities specified and agreed upon at the time the contract is signed. Additional items requested after signing are subject to availability. Items may be removed after signing; however, the retainer amount paid is non-refundable.  Final payment of any items is non-refundable after two weeks prior to delivery. 

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Cancellations / Rescheduling

All deposits made to reserve items are non-refundable, regardless of circumstances. Final payment for items is non-refundable once within two weeks of delivery. In the event of a cancellation, a non-cash rental credit in the amount paid will be kept on file under the client’s name listed on the service agreement. This credit is valid for one year from the cancellation date. For rescheduling, we will make every effort to accommodate a new date, subject to rental item availability. Availability for alternate dates cannot be guaranteed until confirmed and the contract has been amended.

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Damaged/Missing Items

All Country Event Rentals, LLC property must be used in the manner for which it was designed. This includes, but is not limited to, no standing or sitting on tables, or standing on chairs or benches at any time.

The client is responsible for the care and protection of all rental items and agrees to pay for any damages, full replacement cost of missing items, and any resulting loss of business.

Normal wear and tear does not include stains, burns, scratches, cracks, water damage, or damage caused by misuse, weather exposure, or improper handling.

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Photography Release

By signing this rental agreement, the client grants Country Event Rentals, LLC permission to use photographs of the event on our website, social media, and other promotional materials at our discretion, without compensation.

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Delivery Fee

Standard delivery cost is based on the size of your order, distance, and specific delivery details.  Non-standard delivery is estimated, based on specific details.  See standard vs non-standard delivery details for clarification.

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Standard Delivery vs Non-Standard Delivery

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Standard Delivery 

We deliver using pickup trucks and enclosed trailers and move our products to setup areas with rolling carts. Standard delivery assumes truck or trailer access on solid ground (dirt, rock, or pavement), clear of obstacles such as overhead limbs, and within 100 feet of the setup location. The setup area must be ground-level with unobstructed rolling cart access (no stairs). Please let us know in advance if these conditions are not met so we can provide an accurate estimate and avoid delays during delivery and setup.

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Non-Standard Delivery

Conditions that may affect access include, but are not limited to, soft ground, mud, sand, water, hills, ditches, stairs or steps, tight spaces, hallways, doors, elevators, or other unusual obstacles. Any condition that restricts access for our delivery vehicles or rolling carts may require additional labor or resources and must be quoted in advance. With prior notification, we can prepare accordingly to avoid delays. If restrictions are discovered upon arrival, service may be delayed and additional on-site fees will apply before setup can proceed.

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Rental Item Relocation 

If rental items need to be moved from the original setup location, please notify Country Event Rentals, LLC immediately to obtain authorization or make proper arrangements. Our furniture requires special care and handling by trained staff for breakdown, transport, storage, and reassembly to prevent damage. Unauthorized relocation may result in additional fees or damage charges.

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Weather-Related Issues / Setup Restrictions

Country Event Rentals, LLC does not issue refunds beyond the policies outlined in Cancellations / Rescheduling. Clients assume all risks associated with weather conditions that may impact an event and are responsible for having alternative plans if inclement weather arises. Country Event Rentals, LLC is not responsible for revising event locations or designs due to weather. If an alternate delivery or setup location is needed, please contact us immediately so we can plan accordingly. Additional charges may apply.

For outdoor, uncovered, or unsecured event locations, rental items must be picked up at the arranged time immediately following the event to ensure protection from theft, vandalism, or weather damage. Delivery and pickup may be delayed or adjusted during severe weather (e.g., storms, high winds, hail, flooding, or excessively wet/muddy ground) to prevent property damage.

Country Event Rentals, LLC reserves the right to decline setup in areas that are unsafe, unstable, or prone to flooding or excessive mud. For outdoor events, we strongly recommend having a backup indoor location in case of severe weather.

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Pick-Up Availability

All rental items must be accessible for pick-up on the pre-arranged date and time. A minimum two-hour window is required for Country Event Rentals, LLC staff to collect and load all items.

If items are not accessible at the scheduled pick-up date and time, the client will be charged additional rental fees for extended wait and/or return time beyond what was agreed upon.

If, for any reason, items remain inaccessible for pick-up after two days, the rentals will be considered stolen and reported to local authorities. Country Event Rentals, LLC will take all necessary steps to recover the equipment, including pursuing cumulative rental fees, full replacement cost of all items, and any loss of business resulting from missing items.

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Holiday Delivery and/or Pickup

Additional fees apply for delivery and/or pickup on the following holidays.  If one of the holidays falls on a weekend and is observed on either a Monday or Friday, additional fees will also apply on the observed day.

• New Year's Day

• Memorial Day

• Independence Day (July 4th)

• Labor Day

 

Closed for Holiday

We are closed on Thanksgiving Day, Christmas Day, and Easter.

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