FAQs

If you don't find the answer to what you're looking for below, just contact us.  We are here to help.

PH# 217-502-9775

What size are your farm tables?


Our farm tables are 8 foot long by 40 inches wide and 30 inches tall.  Depending on arrangement, they seat 8 guests seated on sides, and can accommodate 2 more on the ends for a total of 10.

Can I rent benches for our wedding ceremony?


Yes, , we have 24 White Wood Country Benches and 18 Dark Wood Country Benches availably for rent for wedding ceremonies, receptions, parties, or any other get togethers.  

If I rent benches for my wedding ceremony, can I use them for my reception also?


You are welcome to use any of our rental items for multipurpose while under your rental contract.  However, if tables and or benches need to be relocated, Country Event Rentals LLC will need to be the ones that move them due to special handling requirements.  Additional fees may apply. 

Do you have a minimum order?

Yes, our minimum order is $150.00 not including delivery/pickup charges if outside of local area.


What area do you rent your furniture?


We deliver throughout Southern and Central Illinois, St, Louis and the surrounding area.  We offer free standard delivery to local Carlinville IL address.  See standard vs non-standard delivery for clarification.   


Can we pick up our rental items ourselves?


Sorry, no self -pickup at this time.  Our tables and benches are specialty products that require delicate handling and a unique assembly process.  Our trained staff provide delivery and pickup of all of our rental items to your venue.  

Can I see the furniture in person?


We are more than happy to accommodate your request to preview our furniture.  Please contact us and we will set up a time for you to meet with us in Carlinville IL.

How do I make a reservation?


Rental furniture is reserved on a first-come, first served-basis, subject to product availability.  Once you are firm on your date, reserve your rental items by submitting our Estimate Request form on the contact us page.  We will e-mail our Rental Agreement to the address you provide, to be completed and returned along with your payment. This will secure the products that you have chosen for your special occasion.


When will you deliver and pick up the furniture?

We will work with you on what the best date and time will be to deliver and pick up the furniture.  As the event gets closer, we will contact you to verify the time still works for you and finalize the delivery and pickup plan. 


Will I be charged the full amount if I end up not using all or some of the rental items?

Rental items are charged for the time out on reservation, not for use.  No refunds will be given for items not used during your event.

Will I be charged an additional day if you deliver Friday morning for our Saturday evening event?

All rental charges are assessed as a charge per day/24hr period at Country Event Rental LLC’s discretion. 
Weekend rentals:  We will work with you and do our best to schedule delivery and pickup around what works best for your specific needs.  We understand that our tables, etc., must be in place in advance for yourself or other venders to decorate and arrange place settings.  Likewise, time will be needed to clear table decoration/place setting and wipe down tables according to standards listed in our contract.  For most Saturday evening events, items are delivered Friday or Saturday morning and picked up Sunday afternoon or Monday morning as long as items remain indoors and secure.  (See customer responsibility section for details.)

 

Policies

Product Availability 

Rental furniture is reserved on a first-come, first served-basis, subject to availability. 


Pricing

Pricing subject to change at any time without notice.  All rental pricing as quoted is non-negotiable. 


Delivery Location, Standard vs Non-Standard Delivery

Standard Delivery

Standard delivery charges will be incurred for ground/parking level, non-parking garage, long truck/trailer combo accessible with level wheel cart rolling surface within 100 feet from our truck/trailer combo to venue.  Venue should have at least a 48-inch wide access door with no step or stairs. 


Non-Standard Delivery

Many non-standard deliveries require intensive labor and/or additional resources for which Country Event Rental LLC staff will have to properly prepare for.  Most of the time, we can work around small obstacles to deliver your items.  We just need to know what obstacles we may be up against, so we can arrive properly equipped and staffed for your delivery.  Extra delivery and pickup charges may apply.  Non-standard delivery would include but is not limited to a step or set of stairs, entry door narrower than 48 inches, rough terrain/hills or uneven surfaces, elevators, any floor other than ground/parking level, sharp turns or narrow hallways, or any unusual obstacles to navigate.  In extreme cases, our large items may not even fit in small elevators or narrow hallways with tight turns.  If we find a non-standard venue upon arrival, it could delay delivery until proper assistance and resources can be obtained and additional fees will be charged to the credit card on file.


General Event Table Spacing

The minimum space needed between table as per hospitality guidelines, without incorporating a service aisle is 52”.  This gives 18 inches between the chair and the table, and then a minimum of 16 inches between the backs of each chair.


Space Efficiency & Table Placement

If aligning 8 foot banquet tables end to end, some planners add 1 chair for each "joint" on each side.   Country Event Rentals, LLC does not recommend this on our farmhouse tables due to the outboard legs making it very uncomfortable for guest at that placement. 

   

Deposit and Rental Agreement

A deposit of at least 50% (non-refundable) deposit of your total order is due upon reserving items for specific date and signed rental agreement.  Your event date and items are not guaranteed until your signed rental agreement and deposit is received by Country Event Rentals, LLC.  A rental agreement with all terms and conditions along with items reserved, dates of event and estimated time of delivery and pickup must be signed, dated and returned to Country Event Rentals, LLC, as a legal contract for all agreed upon reservations to be validated.  Please provide name and phone number of at least one or two additional “backup” contacts that we may reach in case we need to communicate details/clarification and cannot reach customer. 

Final Payment

Any remaining balance of order is due to be paid in full two weeks prior to event delivery. 


Payment Options, Credit Card on File

We accept check, cash, money order or credit cards as payment.  If paying in cash, we will arrange to meet with you to accept payment.  Please do not send cash in the mail.  A credit card must be provided at time of deposit and rental agreement to be placed on file with Country Event Rentals, LLC, in case addition charges are incurred, such as, but not limited to, damage/missing items.  If sending check or money order, please make it  out to Country Event Rentals, LLC, and send to following mailing address.

Country Event Rentals, LLC

800 South Locust St.

Carlinville, IL 62626


Returned Checks

If a check is submitted that does not clear, a returned check fee of $30.00 will be incurred and alternate payment arrangements must be made ASAP in order to keep rental contract valid.

Non-payment/breach of contract 

No services will be rendered, delivered or available if payment is not received in full by the specified time per the rental agreement.  Deposit is due 5 days after contract is signed.  Final payment is due two weeks before event date.  If payment is not received or we have not been contacted for alternate arrangements, we will consider the contract null and void and the rental items and dates will be placed back on available for another client to reserve. 

Order Changes

Orders are guaranteed for quantities specified at time of signed contract.  Changes afterwards will be based on product availability.  If change to an order is necessary, we suggest reaching out to us ASAP.  If reducing number of items required and items have already been paid for, a refund down to the amount of the non-refundable deposit will be made to the client.  Please note, quantity reductions must be made 5 business days prior to event for refund specified above to apply.  

  

Cancellations/Rescheduling

Our 50% deposit is non-refundable if order is cancelled.  If cancellation occurs after full payment and is before 5 business days of event date, a refund may be given down to the amount of the 50% deposit.  If rescheduling is an option, we will be more than willing to assist as long as rental items are available for alternate dates.  A credit for the amount paid can be put on file in the customer’s name on service agreement valid for one year from issue date in order to allow time for an alternate date selection.

Emergency, Failure to Deliver Day of

If an unavoidable emergency occurs due to unforeseen circumstances such as Country Event Rentals, LLC equipment/transportation failure, accidents or sickness and we are unable to deliver an order within 2 hours of event start time, a full refund including deposit will be given to client.  If however, an unavoidable emergency occurs due to unforeseen circumstances such as a natural disaster or occurrence including but not limited to any destructive weather, fire, earthquake, national or state of emergency, mass sickness/pandemic or otherwise that is not within our control, a refund down to the amount of the non refundable retainer shall be made at the discretion of Country Event Rentals LLC.

Delivery to Venue

Country Event Rentals, LLC, will deliver all rented items to your venue at a previously agreed upon date and time.  (Delivery fee may apply.)  Sorry, no self-pickup for any rental items at this time.  Rental items will be unloaded and assembled on location.  At least a two-hour block of time minimum will be needed for Country Event Rental, LLC staff to unload and place items in venue.    The customer or other responsible adult (21 years or older) must be present upon delivery to accept rentals in agreement and sign delivery receipt, thereby taking responsibility of all items in their possession.   The customer is responsible for arranging for their own helpers to put tables in place and arrange as they prefer.  Please note when assembled, each table weighs around 100 lbs. so bring plenty of strong, abled bodies to assist. 

Delivery Fee

Free local delivery!  Free standard delivery to local Carlinville IL address.  See standard vs non-standard delivery for clarification. 

Standard delivery cost is based on size of your order, distance and specific delivery details.  Non-standard delivery is estimated, based on specific details.


Holiday Delivery and or Pickup

Additional fees apply for delivery and or pickup on the following holidays.  If one of the holidays falls on a weekend and is observed on either a Monday or Friday, additional fees will also apply on the observed day.

  • New Year's Day

  • Memorial Day

  • 4th of July

  • Labor Day


Closed for Holiday

We are closed on Thanksgiving Day, Christmas Day, Easter.

Customer Responsibility

Customer assumes full responsibility of all rental items in their possession.  All rental items must be used and kept indoors and in a secure location until pick-up unless outdoor arrangements are made.


Weather Related Issues/Refunds

Country Event Rentals, LLC does not issue refunds for any reason.  The customer/client assumes all risks and hardships involved in providing an outdoor event.  It is the customers responsibility to have alternative plans in place if the weather does not cooperate.  Country Event Rentals, LLC is not responsible for revising an event designation but will work with you on relocating rental items to an alternate location should it be necessary.  

Rental items at outdoor/uncovered and or unsecured event locations must be picked up by Country Event Rentals, LLC at arranged time right after the event to insure the protection of our property from theft, vandalism and the elements at an additional charge to the customer.  Venues in tents with severe weather forecasted such as storms high winds, hail and/or tornados may not be dropped off at specified time or will be picked up as early as possible to avoid property damage.  These circumstances will be communicated directly with the customer on a case by case basis.  Country Event Rentals, LLC, reserves the exclusive right to not deliver and or unload rental items outside if it is raining or if rain is imminent.  The determination of forecasted rain is 50% or greater for the area predicted by Weather.com.  Country Event Rentals, LLC, strongly recommends having a backup indoor venue location of some kind in case of bad weather.  Because Mother Nature is so unpredictable for outdoor/uncovered events, it is well worth hoping for the best but planning for the worst. 

Rental Item Relocation 

If for any reason rental items need to be relocated to any other physical location other than the exact place Country Event Rental, LLC, staff delivered, we must be notified immediately, and arrangements made for us to relocate them.  Our custom designed and built items require special care by our trained staff to break down, store and assemble to prevent any damage or scratches to preserve the beauty for all to enjoy for years to come.

Rental Pick-Up/Table Clearing and Wipe Down

Rental items must be cleared of all table decorations, eatery, glassware etc.  Tables must be wiped down with a mild soap and water to a reasonable degree by customer to be ready for pick-up.  All rental items will be picked up by Country Event Rentals, LLC at the agreed upon date and time in the rental agreement. 

Table Break Down

Please do not break down tables, stack or place on their side.  We appreciate your efforts in assisting us, however, special care must be taken to break down tables properly and stack flat and in the proper orientation.  Table frames and tops must NOT be stored on their side to avoid excessive wear and tear.


Pick-Up Availability

All rental items must be accessible for pick-up on pre-arranged date and time.  At least a two-hour block of time minimum will be needed for Country Event Rental, LLC staff to collect and load all rental items.     If items are not available or accessible upon pick-up, Customer will be charged additional days rental for each additional 24-hr. period beyond agreement date.   If for any reason our equipment is still not accessible for pick up after 2 days, all missing items will be considered stolen and will be reported to local authorities as such.  All steps necessary will be taken to recover equipment as well as cumulative days rental, full replacement cost of all items as well as loss of business due from missing items.


Damaged/Missing Items

All Country Event Rentals LLC property shall be used in the proper manner that it was built and intended for while in the client’s possession.   Customer assumes full responsibility of all rental items in their possession and agrees to pay full replacement cost as well as loss of business for missing or damaged items.

Orders are guaranteed for quantities specified at time of signed contract.  Changes afterwards will be based on product availability.  If change to an order is necessary, we suggest reaching out to us ASAP.  If reducing number of items required and items have already been paid for, a refund down to the amount of the non-refundable deposit will be made to the client.  Please note, quantity reductions must be made prior to 5 business days of event for refund specified above to apply.  
If an unavoidable emergency occurs due to unforeseen circumstances such as Country Event Rentals, LLC equipment/transportation failure, accidents or sickness and we are unable to deliver an order within 2 hours of event start time, a full refund including deposit will be given to client.  If however, an unavoidable emergency occurs due to unforeseen circumstances such as a natural disaster or occurrence including but not limited to any destructive weather, fire, earthquake, national or state of emergency, mass sickness/pandemic or otherwise that is not within our control, a refund down to the amount of the non refundable deposit shall be made at the discretion of Country Event Rentals LLC.

 
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©2020 by Country Event Rentals, LLC. 

Photo and prop credits. Ten Sixteen Photo & Video, Big Picture Marketplace, Florals. Main Street Florist & Gifts. Signs. Jay Scott Design Co.  Emerson Press.   Cieara Ruess Photoghraphy.  Baetje Farms.  Wedding Workshops & More.